Privacy Policy

At Chromabet, we protect your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, process, and safeguard your data when you use our online sportsbook platform. By accessing or using Chromabet services, you agree to the collection and use of information in accordance with this policy.

Trust is fundamental to our relationship with you. This policy outlines our practices regarding personal data handling, your rights under applicable data protection laws, and how we comply with regulatory requirements in the jurisdictions where we operate.

We collect several types of information to provide and improve our services:

• Account Information: When you register with Chromabet, we collect your name, date of birth, email address, phone number, residential address, and chosen username and password.
• Identity Verification Data: To comply with regulatory requirements, we collect government-issued identification documents, proof of address, and other verification materials.
• Financial Information: Payment method details, transaction history, deposit and withdrawal records, and banking information necessary for processing payments.
• Betting Activity: Your betting history, preferences, account balance, bonuses claimed, and gameplay patterns.
• Technical Data: IP address, device information, browser type, operating system, and website usage analytics.
• Communication Records: Customer support interactions, chat logs, emails, and any other correspondence with our team.

Chromabet uses your personal information for several legitimate purposes. We process your data to create and maintain your account, verify your identity in compliance with anti-money laundering regulations, and process deposits and withdrawals securely.

Your information enables us to provide personalized betting experiences, send relevant promotional offers, and maintain responsible gambling measures including setting deposit limits and identifying potential problem gambling behaviors. We also use data for fraud prevention, security monitoring, and compliance with applicable gambling regulations.

Additionally, we analyze usage patterns to improve our platform functionality, develop new features, and enhance user experience. Customer support interactions help us resolve issues effectively and improve our service quality.

Under the General Data Protection Regulation (GDPR) and other applicable privacy laws, we process your personal data based on several legal grounds. Contract performance forms the primary basis for processing account and transaction data necessary to provide our sportsbook services.

Legal compliance requirements mandate processing of identity verification and financial data to meet anti-money laundering, know-your-customer, and gambling regulation obligations. We rely on legitimate interests for fraud prevention, security measures, and platform improvements, always balancing these interests against your privacy rights.

Where required, we obtain your explicit consent for marketing communications and certain data processing activities. You may withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

Chromabet does not sell your personal information to third parties. We share data only when necessary for service provision or legal compliance. Payment processors receive financial information required to process transactions securely. Identity verification services access relevant documentation to complete regulatory compliance checks.

We may disclose information to regulatory authorities, law enforcement agencies, or courts when legally required or to protect our legitimate interests. Business partners providing essential services such as customer support, technical infrastructure, or marketing assistance may access limited data under strict confidentiality agreements.

In the event of a business merger, acquisition, or sale, your information may be transferred to the new entity, with advance notice provided to affected users.

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our platform uses industry-standard encryption protocols for data transmission and storage, including SSL/TLS encryption for all communications.

Access to personal data is restricted to authorized personnel who require such access for their job functions. We maintain regular security audits, vulnerability assessments, and staff training programs to protect your information.

While we use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but continuously work to enhance our protective measures.

Under applicable data protection laws, you have several rights regarding your personal information. You may request access to your data, obtain copies of information we hold about you, and request corrections to inaccurate or incomplete data.

You have the right to request deletion of your personal data, subject to legal and regulatory retention requirements. You may also object to certain processing activities or request restriction of processing in specific circumstances.

Where processing is based on consent, you can withdraw that consent at any time. You have the right to data portability, allowing you to receive your data in a structured, commonly used format. To exercise these rights, contact our privacy team using the details provided below.

Chromabet uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and provide personalized content. Essential cookies are necessary for basic site functionality, while analytics cookies help us understand user behavior and improve our services.

Marketing cookies enable us to deliver relevant advertisements and measure campaign effectiveness. You can manage cookie preferences through your browser settings, though disabling certain cookies may limit site functionality. Our cookie policy provides detailed information about the types of cookies we use and their purposes.

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy and comply with legal obligations. Account information is typically retained for the duration of your relationship with Chromabet and for a period thereafter as required by gambling regulations and financial compliance requirements.

Transaction records and identity verification documents are retained according to regulatory requirements, typically five to seven years after account closure. Marketing data is retained until you opt out or withdraw consent. We regularly review retention periods and securely delete data when no longer required.

Your personal information may be transferred to and processed in countries outside your jurisdiction, including locations that may not have equivalent data protection laws. When transferring data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions.

We work only with service providers that demonstrate adequate data protection measures and comply with applicable transfer requirements under GDPR and other relevant privacy laws.

Chromabet services are strictly intended for adults aged 18 or older. We do not knowingly collect personal information from individuals under the legal gambling age. If we become aware that we have collected data from a minor, we will take immediate steps to delete such information and close any associated accounts.

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. We will notify you of significant changes through email or prominent website notices. Continued use of our services after policy updates constitutes acceptance of the revised terms.

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need to contact our Data Protection Officer, please reach out through our customer support channels or send an email to our privacy team. We address your concerns promptly and transparently.